How about THIS for a story ???

[COOL MAN]

Coming off my complaints yesterday about the IRS, I got the opposite response today from Columbia Sportswear.

Back in early February, I bought a new winter jacket from a Columbia outlet store near me. As I was checking it out, I happened to mention to the young female Sales associate that my current Columbia jacket......in excess of 10 years old.....had a zipper which was beginning to come apart.

Upon hearing that news, the young lady immediately suggested I return the jacket to Columbia, as they might very well repair the jacket at no charge under the terms of their limited lifetime warranty. I didn't even realize Columbia had a limited lifetime warranty.

Well, after sending the jacket to Washington state about a month ago, I finally received a response earlier today from Columbia with news they could not repair my jacket. I assume that's because the entire zipper likely had to be removed, and that was way more than they were willing to do for a jacket that old

However, they also informed me that.....in exchange for the unrepairable jacket.....they're sending me a brand new jacket from their current catalog (which ironically appears to the be 2015 model of the exact jacket I purchased last month). Guess it's going to arrive in a week or two.

So, in order to offset PATX's normal broken-record, cement-head, Right-wing bitching about whatever it is his whack-job websites have instructed him to bitch about today, I thought I'd post this "good news" which has absolutely nothing to do with politics !!!!

 

[WVUCOOPER]

Socialist. **

dd

 

[COOL MAN]

If it's free, it's for me **

nm

 

[WhiteTailEER]

Great that companies still stand behind their products

Too many try to skirt it through fine print and loopholes.

I had a Columbia ski jacket. The little pull thing on the zipper broke a long time ago but I never even considered sending it back. Maybe I should have. That jacket is at least 15 years old now, probably more, so it was probably 10 years old when the zipper pull broke.

I just bought the newest version of essentially the same jacket recently. (deeply discounted at Elder Beerman)

 

[COOL MAN]

Re: Great that companies still stand behind their products

What's funny, or perhaps ironic, about this entire situation is that my return.....and the problem with the zipper.....really had (in my estimation) little to do with a manufacturing defect; which I learned later was/is the basis for Columbia's lifetime warranty. The jacket was simply getting old.

But I'd read online reviews of Columbia's exemplary Customer Service.....and how they'd responded to various individuals.....and figured I had little to lose other than shipping costs to see what, if anything, they'd do. Honestly, I wouldn't have been the least bit upset.....well, maybe just a little bit.....had they concluded the "problem" was not the result of a manufacturing defect; and about all we can therefore do in this case is return your jacket. I do, of course, appreciate that others may not have been quite as willing to just arbitrarily accept such a determination

Meanwhile, I guess this is one of those unusual examples of getting a nice break I frankly didn't deserve. Oh, and BTW, my zipper was also missing the pull tab (which I'd asked to be replaced as part of the referenced repair).



This post was edited on 3/26 11:28 AM by COOL MAN